FAQ
six6s FAQ — Your Questions Answered
From live casino to mobile use, VIP benefits, withdrawals, and verification — all your questions about six6s answered in one place.
Every day, thousands of players at six6s take part in live casino, sports betting, slots, and fishing games. From new users to regular players, many people have questions about deposits, withdrawals, account verification, or playing games on mobile. This page provides detailed answers to 20 questions across five main topics — so you can find a solution easily without needing to contact support. There are also separate pages on the six6s VIP programme and responsible gaming — you may want to check those too.
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Live Casino
In the live casino section of six6s Casino, a real dealer drops a ball onto a spinning wheel. You can place bets on specific numbers, colours (red/black), or combinations of numbers. Each round gives you a set amount of time to place your bets. European Roulette (single zero) is the most common format — the more specific the bet, the higher the payout.
Yes, both Teen Patti and Andar Bahar are available in the six6s live casino. In Teen Patti, you use three cards to form the strongest hand — Trail (three of a kind), Pure Sequence, Sequence, Color, Pair, and High Card, ranked from strongest to weakest. In Andar Bahar, one card is revealed and you predict whether the next card of the same value will land on "Andar" (left) or "Bahar" (right) — simple but fast-paced.
Yes, there is a significant difference. Regular online games are run by software (RNG), but in live dealer games a trained dealer in a studio runs the game via a live video stream. You can also chat with the real dealer. six6s has live tables from Evolution, Pragmatic Play Live, Ezugi, and several other major studios, all running 24 hours a day.
Baccarat is a card game where the hand — "Player" or "Banker" — whose total points are closest to 9 wins. The third option is "Tie". 10s and face cards are worth zero; all other cards are worth their face value. If the total has two digits, the left digit is dropped (e.g. 15 = 5). At six6s, the Banker bet has the lowest house edge, which is why many players prefer it.
six6s live casino has tables with a range of limits — from low-limit tables for players on a smaller budget to high-limit tables for experienced players. Limits vary by game and studio. The minimum and maximum bet for each table is shown before you enter the lobby, making it easy to choose a table that fits your budget.
Mobile Use
If your connection drops, the game server retains your bet information. When you reconnect and log in, you will be able to see whether the round was completed. For slots or table games, the round completes on the server and the result is saved. For live games, a dropped connection will remove you from the table, but any bet already placed will still be processed. All transactions can be viewed in the history tab.
six6s runs smoothly on both Android and iOS smartphones and tablets. If you play in a browser, use an updated version of Chrome or Safari. A 4G or stable Wi-Fi connection is best for live casino streaming. On older or low-RAM phones, some live games may run slowly — in that case, close other browser tabs.
six6s App is available for both Android and iOS. The app must be obtained through official channels. For your security, always get the app from the official source — files from other sources may be unsafe. The app has all the same features as the website and is optimised for mobile play.
Clearing your browser cache often fixes the problem. In Chrome, go to Settings → Privacy and Security → Clear browsing data → Cached images and files. If you are using the app, go to app settings and use the "Clear Cache" option. If the problem continues, try a different network (mobile data vs Wi-Fi) or contact six6s live chat.
You can add six6s as a shortcut on your home screen without installing the app. In Chrome, open the site, tap the three dots (⋮) on the right and select "Add to Home Screen". In Safari, tap the share icon, then "Add to Home Screen". This creates an icon just like an app and takes you directly to the site.
VIP Benefits
In the six6s VIP programme, you can gradually move up to higher tiers through regular play and deposits. It starts at Bronze, then Silver, and the highest is Gold. Your tier is determined by how much you have played and how active you have been. Playing larger games regularly leads to faster promotion — see the six6s VIP page for details.
Weekly cashback is a set percentage of your total net loss for the week (total losses minus total winnings). Bronze members receive up to 0.3%, Silver up to 0.7%, and Gold up to 1.0% cashback. Example: if a Silver member's net loss for the week is ৳20,000, they receive ৳20,000 × 0.7% = ৳140 cashback. Cashback is added to your account automatically each week.
six6s VIP members receive a higher cashback rate than regular players. Higher tiers come with a dedicated account manager or priority support, special promotions, and access to exclusive offers. VIP members may also get early access to new games or features. Gold members enjoy the highest level of benefits.
The six6s VIP programme has three tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.7% weekly cashback; Gold — up to 1.0% weekly cashback. Each tier comes with different levels of benefits, and regular play gives you the chance to move up.
How to Withdraw Money
To withdraw winnings from a bonus, you must first meet the wagering requirement. For example, the six6s welcome bonus has a wagering requirement of 15x the bonus amount — so if you deposit ৳1,000 and receive a ৳1,200 bonus, you need to place ৳1,200 × 15 = ৳18,000 in bets before the bonus balance becomes withdrawable. Your original deposited amount can be withdrawn at any time — the requirement applies only to the bonus portion.
Withdrawals to bKash, Nagad, or Rocket at six6s usually arrive within 10 to 45 minutes. The same estimated time applies to bank transfers. The minimum withdrawal is ৳500. Processing time may vary slightly depending on system load and other technical factors.
A pending withdrawal means the request is under review. It is usually completed within 45 minutes. If it takes longer, check whether your account verification is complete — withdrawals can be held up on unverified accounts. If the problem continues, contact live chat and have your request ID ready.
Yes, withdrawals at six6s are available 24 hours a day, seven days a week. You can withdraw to bKash, Nagad, and Rocket at night or on Fridays and Saturdays. Bank transfers may be affected by banking business days, but mobile banking methods generally have no interruption.
The minimum withdrawal at six6s is ৳500, the same for all methods. You can withdraw via bKash, Nagad, Rocket, and bank transfer. For bank transfers, major banks including Sonali Bank, Dutch-Bangla Bank, and Islami Bank are supported. Make sure the name and number registered on your six6s account match your withdrawal account.
Verification and Documents
six6s may ask for verification typically on your first withdrawal or before withdrawals above a certain amount. Documents may also be requested if there is unusual activity on the account or during a security review. Completing verification in advance avoids delays at the time of withdrawal. Proof of age (21+) is also part of this process.
Yes, this is mandatory. The name and mobile number registered on your six6s account must match the name on your bKash, Nagad, Rocket, or bank account. Withdrawals cannot be made to a different name, and a mismatch can hold up payment processing. It is best to provide the correct details at the time of registration.
A National ID card (NID) is the most widely accepted document for identity verification. Passport or driving licence are also accepted. For address verification, a copy of a bank statement or utility bill may be requested. Document photos must be clear and readable — blurry or cropped images are not accepted.
Verification is not only for withdrawals — it secures your account and prevents anyone else from using it in your name. Age verification (21+) is a legal requirement. Verified accounts process withdrawals faster and make claiming bonuses easier.
six6s uses SSL encryption, so uploaded documents are sent through an encrypted channel. Personal information is stored in accordance with the privacy policy and is not shared with third parties. Documents are not used for any purpose beyond verification. Read the site's privacy policy page for full details.
Still have questions?
If you did not find the answer in this FAQ, the six6s support team is always ready to help.
24/7 Live Chat
Tap the live chat icon from any page on the site to speak directly with a support agent — in both Bengali and English. Any time of day or night, any day of the week.
Email Support
For detailed issues, contact us by email. six6s support email: [email protected]. Responses are provided in both Bengali and English.